Assessor Resource

TLIE3010A
Estimate furniture removal jobs

Assessment tool

Version 1.0
Issue Date: April 2024


Work must be carried out in accordance with company procedures, the Operations Furniture Removalist Manual and relevant standards and certification requirements.

Work is normally performed under limited supervision or unsupervised. It involves the application of standard furniture removal procedures when carrying out estimation of furniture removal jobs.

This unit involves the skills and knowledge required to estimate furniture removal jobs including estimating requirements of removal jobs, interacting with customers regarding removals, and preparing documentation for removals job. Estimates may include estimates of the volume of a furniture removals job and calculations of expenses, time and resources. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant procedures and duty of care requirements

Relevant OH&S and environmental protection legislation and policies

Furniture removal estimation procedures and related codes of practice

Relevant agreements and legislation applicable to furniture removal

Customer service requirements including language, courtesy, behaviour and problem solving

Hazards that may be experienced on a removal job and related hazard control measures

Items unsuitable for removal and the associated reasons

Special requirements that may need to be addressed in a removal and the related procedures to be adopted

Documentation that is completed during an estimation of a removal job

Required skills:

Communicate effectively with others when estimating a furniture removal job

Read and interpret instructions, procedures and information relevant to estimating a furniture removal job

Interpret and follow operational instructions and prioritise work

Complete documentation related to estimating a furniture removal job

Operate electronic communication equipment to required protocol

Estimate mass, volume and area and to quantify dimensions

Carry out calculations required when estimating removal jobs

Work collaboratively with others when estimating a furniture removal job

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when estimating a furniture removal job in accordance with workplace procedures

Plan own work, including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify equipment used in removals and understand its application and the procedures involved

Select and use required personal protective equipment conforming to industry and OH&S standards

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Removal sites may include:

domestic premises

industrial premises

commercial premises

local suburban, country, interstate, overseas

Customers may be:

internal and external

Operations may be conducted:

by day or night

in a variety of weather conditions

Hazards may include:

power and telephone lines, trees and landscaping

driveway length and surface

parking restrictions

stairs and steps

lawn sprinklers on automatic timers

obstructions

uneven or unstable ground

door and passageway widths and tight internal corners

low hanging light fittings and other fixture obstructions

unfriendly pets

Requirements for access may include:

site restrictions and procedures

personal protective equipment

authorities and permits

security arrangements at the site

hours of operation

removal duration

additional gear and equipment

communications equipment

Consultative processes may involve:

customers

other employees and supervisors

management and other office personnel

union representatives

Occupational Health and Safety specialists

other professional and technical staff and tradespeople

Special requirements may include:

dismantling of items

temporary removal of doors and fittings on site

the use of tradespersons such as electricians, carpenters, cabinet makers, etc.

Communications may include:

fixed and mobile phones, radio, fax, laptop computer/Internet

oral/aural communications

written communications, including completing and signing documents

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Calculations may involve the basic use of a range of technology including:

manual techniques

calculator

computer

Information/documentation may include:

job estimate

Operations Furniture Removalist Manual

job specifications and procedures

OH&S procedures and regulations

manufacturers specifications

workplace operating procedures and policies

customer instructions

standards and certification requirements

quality assurance procedures

emergency procedures

job safety analysis

site plan

Applicable procedures and codes may include:

relevant state/territory roads and traffic authority vehicle driver licence requirements

relevant state/territory traffic act and related regulations

relevant state/territory OH&S legislation and regulations

relevant state/territory environmental protection legislation and regulations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
An accurate and complete inventory is taken which records all furniture and effects to be removed 
The type of goods to be moved is accurately defined so that appropriate arrangements for fragile or dangerous good can be made, following workplace procedures and legislative requirements 
The job requirements are estimated in relation to the size of the van, the amount of time required, labour required, hazards involved, and other resources needed to complete the job 
Job costs are calculated on the basis of volume, time and distance 
Customer requests and queries are courteously handled both face-to-face and on the telephone 
Customers are appropriately briefed in relation to the organisational details, legal liability, insurance and contractual details of the removals job, following workplace procedures 
Personal contact with the customer is maintained during and following the removal to ensure customer's needs are satisfied and any concerns are addressed 
A job quotation is documented and submitted to the customer as required, following workplace procedures 
The removal is scheduled and booking staff are informed as required 
The removal job is audited against the pre-job estimates and recommendations for improvements made if appropriate 

Forms

Assessment Cover Sheet

TLIE3010A - Estimate furniture removal jobs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIE3010A - Estimate furniture removal jobs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: